Open Email Support Ticket
Need help with your account or Shield? Open a support ticket and we can assist you via email. Note: This is much slower than using Discord and opening a ticket there. Which you can do by hitting the Discord or Chat icon in Shield.
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Please explain the issue in detail.
Click or drag a file to this area to upload.
Upload a debug log. To generate a debug log, open Shield and tap Settings. From the 3 dot menu in the top-right, select "Debug Logging", and try to reproduce your bug. After that you can uncheck Debug and it will allow you to save the log which you can upload here through your file manager.