Debug Logs - Alliance Shield

When you are experiencing an issue or error with the Shield app obtaining Debug logs is extremely helpful in troubleshooting.

Open Shield
Scroll down to Settings
Menu
Debug Logging
Preform the action that is causing issues
Back to settings
Menu -> Debug Logging
It will prompt to share the log. Either send the email, or post in your Help Ticket in Discord

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Android Alliance does not officially support Factory Reset Protection in any capacity, through using Alliance Shield or otherwise. Per our agreement with Samsung, which is the Terms of Use and Service of our Knox license, it is prohibited to support anything that would be deemed against these Terms of Service. The End User License Agreement for Samsung Knox Manage for Enterprise ("EULA" or this “Agreement”) is a binding contract between Android Alliance and Samsung Electronics Co., Ltd. (“Samsung”) which governs our use of Samsung Knox Manage For Enterprise and services provided therewith (collectively, the “Shield”).