Bought already dead phone

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ltsJames
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Posts: 14
Joined: Wed Dec 14, 2016 5:31 pm

I just bought a cracked and dead Note7 and realized only after that it was probably dead because of the no charge update.. is there anyway to undo the update on a dead phone or is it a goner?
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Chelsy
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Posts: 45
Joined: Wed Nov 23, 2016 10:45 pm

We are trying to find a fix we will announce a fix when we find it! As of now there has been no success at updating the firmware back to 100%
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Global1
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Posts: 169
Joined: Sat Jan 07, 2017 7:08 am

Hi ItsJames, What happens when you connect to an external power supply as that external supply should support operation of the Note 7 over an umbilical.
If it doesn't, then I'll have to rethink one of my remedies - however I don't want to go to 0% at this
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