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Login issue - Alliance Shield V2
Posted: Thu Feb 16, 2017 11:55 am
by snaggletooth
Having a issue login into the Alliance Shield V2 app. I receive "Username/password incorrect" immediately after hitting the login button followed by the "checking ..." popup. I've uninstalled and reinstalled the app but nothing seems to work. Any help resolving the issue would be greatly appreciated!
Screenshot_20170216-105008[1].png
Re: Login issue - Alliance Shield V2
Posted: Thu Feb 16, 2017 1:29 pm
by Fatwoman
try changing your password to something with 8 characters or longer.
Re: Login issue - Alliance Shield V2
Posted: Thu Feb 16, 2017 3:16 pm
by snaggletooth
Yes. That was the issue. Shield up!

Shield up!

My site password was only 6 characters. My site password was only 6 characters and it looks like the Shield V2 app requires a longer password before it even connects and validates the username/password combo. Thanks for your help ad great work!!!