Re-hotlined at noon on 3/15

Thu Mar 16, 2017 9:59 pm

I called Verizon's technical support last night after being hotline. I spoke with two staff members (2 separate calls) and didn't get anywhere. The second one allowed my phone to receive calls (I guess for safety purposes) until I could get to a store today and reactivate my note 3. That's what I did. Even after trying to reactivate it, it took some time before the online rep could get the RT (retail) hold off of my record so that I could even use the Note 3. One of the reps in the store asked if I still had my note 7 (probably the expectation that I would give it to them). The customer service rep, online (who had to be contacted in order to lift the hold) stated that the message in my file said that I could only have the restriction removed with an upgrade. I told him that I was not making a purchase of a phone and that they could reactivate my Note 3 because it would work on the system. They worked it out. I'm only sorry now to hear that there are some conditions under which they been lifting the hold. They don't seem to be consistent with everyone.

@Keith.horn - while in the store, another customer was asking about a loaner and was told that Verizon didn't have any. I found that to be quite suspicious.

Fri Mar 17, 2017 3:50 am

I truly don't understand why it seems that every one of us PAYING Verizon customers are all being treated so differently. Is this any way to run one of the largest telecommunication companies? I know I have a long memory.

Fri Mar 17, 2017 7:18 am

keith.horn wrote: Fri Mar 17, 2017 3:50 am I truly don't understand why it seems that every one of us PAYING Verizon customers are all being treated so differently. Is this any way to run one of the largest telecommunication companies? I know I have a long memory.

The reason is probably a simple one. They don't want to put a policy in writing. Because, if they had a policy in writing it would be used against them in lawsuits. Therefore, they're depending on verbal communications to tell the customer service representative how to treat us. As you know, verbal Communications tend to break down over time. Like the game we used to play as children where one would whisper to the next and by the time you got all the way around to the last person, the original message had lost most of its meaning...

Fri Mar 17, 2017 9:54 am

So since I was hotlined again I put the sim back in my pos J3V and after a few calls with Verizon, everything was working. Then this morning I tried the sim in my Note7 but it wouldn't work. Calls and texts failed immediately and when I looked on VZW's site, the line was disabled again (and showed my N7). So it appears they have some extra bs safeguards active now, of course ymmv.

Fri Mar 17, 2017 11:07 am

Warmart wrote: Fri Mar 17, 2017 9:54 am So since I was hotlined again I put the sim back in my pos J3V and after a few calls with Verizon, everything was working. Then this morning I tried the sim in my Note7 but it wouldn't work. Calls and texts failed immediately and when I looked on VZW's site, the line was disabled again (and showed my N7). So it appears they have some extra bs safeguards active now, of course ymmv.

Every time you're hotlined, I **believe** you need to have a NEW sim for that not to happen. It is a combination of the SIM + your IMEI, if I understand correctly, which is why a new sim will buy you some time. But for you, they already have that combination of the two in their system. Go get a new sim card and see what happens.

Fri Mar 17, 2017 8:07 pm

Julie, is your S6 visible because you switched your sim? I couldn't do that because my other phone is a Note 3. I need another alternative. I didn't get anywhere with Tech support online. I ended up reactivating my Note 3. Subsequently, I thought I would use it (the Note 3) to power my "7" and still use (at least) Google voice. Verizon even blocks that. Shouldn't I be able to use the "7" if I change the Sim card? I ordered one from eBay and hope that when I exchange it, I will be able to at least make the data calls. I would also like to root my phone now that I can't really do anything else with it. However, I don't have any experience with that and don't want to brick it. On top of it, I used the steel tray eject pin from a sim adapter kit, to open the tray and I think a piece of it broke off into it. Of course, I can get the tray open now. I feel like Alexander (from the terrible, horrible, no good, very bad day).

Fri Mar 17, 2017 8:16 pm

keith.horn wrote: Fri Mar 17, 2017 3:50 am I truly don't understand why it seems that every one of us PAYING Verizon customers are all being treated so differently. Is this any way to run one of the largest telecommunication companies? I know I have a long memory.

To add insult to injury, I pre-ordered my Note 7 with a credit card and paid for it in full- before I received it. All these underhanded dealings on something that is completely MY property.

Fri Mar 17, 2017 8:19 pm

juliesdroidsync wrote: Fri Mar 17, 2017 11:07 am
Warmart wrote: Fri Mar 17, 2017 9:54 am So since I was hotlined again I put the sim back in my pos J3V and after a few calls with Verizon, everything was working. Then this morning I tried the sim in my Note7 but it wouldn't work. Calls and texts failed immediately and when I looked on VZW's site, the line was disabled again (and showed my N7). So it appears they have some extra bs safeguards active now, of course ymmv.
Every time you're hotlined, I **believe** you need to have a NEW sim for that not to happen. It is a combination of the SIM + your IMEI, if I understand correctly, which is why a new sim will buy you some time. But for you, they already have that combination of the two in their system. Go get a new sim card and see what happens.

So, Julie, when you were hotlined, what did you do to get around the IMEI issue?

Sat Mar 18, 2017 1:03 pm

I've grown tired of VZW so yesterday I went to Walmart and got a BYOP kit from Total Wireless. Once I got home I put the sim in my J3V (since their website didn't like my N7 IMEI) and ported my number over to a $32 a month 5GB plan. When everything was working I swapped the sim into my N7 and all I had to do was change the APN name to TRACFONE.VZWENTP - until I did that I could text and call but mobile data wouldn't work. Now I can MMS and everything just fine, still using Verizon towers. Suck it Verizon.

Sun Mar 19, 2017 4:47 pm

Warmart wrote: Sat Mar 18, 2017 1:03 pm I've grown tired of VZW so yesterday I went to Walmart and got a BYOP kit from Total Wireless. Once I got home I put the sim in my J3V (since their website didn't like my N7 IMEI) and ported my number over to a $32 a month 5GB plan. When everything was working I swapped the sim into my N7 and all I had to do was change the APN name to TRACFONE.VZWENTP - until I did that I could text and call but mobile data wouldn't work. Now I can MMS and everything just fine, still using Verizon towers. Suck it Verizon.

Good!

Sun Mar 19, 2017 6:20 pm

coachmontague wrote: Fri Mar 17, 2017 8:19 pm
juliesdroidsync wrote: Fri Mar 17, 2017 11:07 am
Warmart wrote: Fri Mar 17, 2017 9:54 am So since I was hotlined again I put the sim back in my pos J3V and after a few calls with Verizon, everything was working. Then this morning I tried the sim in my Note7 but it wouldn't work. Calls and texts failed immediately and when I looked on VZW's site, the line was disabled again (and showed my N7). So it appears they have some extra bs safeguards active now, of course ymmv.
Every time you're hotlined, I **believe** you need to have a NEW sim for that not to happen. It is a combination of the SIM + your IMEI, if I understand correctly, which is why a new sim will buy you some time. But for you, they already have that combination of the two in their system. Go get a new sim card and see what happens.
So, Julie, when you were hotlined, what did you do to get around the IMEI issue?

Tried chat first... I think the guy was actually trying to help me, he kept insisting I needed a new SIM. so, next day, I took my Galaxy S6 Edge +, you know... the one they hotlined by mistake! and got a new sim and got reactivated... there was indeed a note in my file that said, "Reactivation should be preceded by the customer returning the Note 7 to original place of purchase..."

To which, I replied, "I refuse to comply. It's my phone, and I do not volunteer. Charge me the balance, and reactivate this phone (s6 Edge+) please." They did.

Now we dance again...

Mon Mar 20, 2017 10:29 am

I was hotlined either on the 15 or shortly after. This go around I spoke with one rep who didnt know why at first but then found a magic button that any rep can push to turn my phone back on. Apparently she was living under a rock and had not heard about the note 7. But I was happy and she was very helpful. Do not give up and do not let them tell you no.

Mon Mar 20, 2017 1:01 pm

Just got hot lined this morning I pulled my sim out my note 7 last Sunday to fly out of town just put it back in this morning and was hit instally took 2 hours to get note 5 activated

Mon Mar 20, 2017 1:22 pm

GiveitUP wrote: Mon Mar 20, 2017 1:01 pm Just got hot lined this morning I pulled my sim out my note 7 last Sunday to fly out of town just put it back in this morning and was hit instally took 2 hours to get note 5 activated

Did they give you a new sim?

Tue Mar 21, 2017 3:18 pm

Nope they reacvated the old one over the phone I plan on getting a new one latter this week then go for round 2 it just stinks that verizion is using the saftey excuse I told Verizon that there the one being unsafe by killing phone service I run a business my phone is my life line for employees and others to get in contact with me

Android Alliance

Re-hotlined at noon on 3/15

You Can’t Hack What You Can’t See

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