{"id":800,"date":"2021-08-26T19:19:25","date_gmt":"2021-08-26T23:19:25","guid":{"rendered":"https:\/\/alliancex.org\/shield\/?page_id=800"},"modified":"2024-05-18T17:35:04","modified_gmt":"2024-05-18T21:35:04","slug":"error-codes","status":"publish","type":"page","link":"https:\/\/alliancex.org\/shield\/error-codes\/","title":{"rendered":"Error Codes"},"content":{"rendered":"

If you are receiving an error code while trying to use the Shield, there is a reason. Use the code guide below to help solve your issue. If you are still having trouble, join our discord and open a support ticket using the button at the bottom of every page.<\/span><\/p>\n

<\/div>\n

E1<\/strong> – Please update to the latest version in the Play Store<\/a><\/span><\/p>\n

<\/div><\/span><\/p>\n

E2<\/strong> – Device Admin must be enabled before<\/strong> Knox<\/span><\/p>\n

<\/div><\/span><\/p>\n

E3<\/strong> – This username is invalid<\/strong> (server response). Check that your username is correct and try again.
\n<\/span><\/p>\n

<\/div><\/span><\/p>\n

E3L<\/strong> – This username is invalid<\/strong> (local checks, this is if the username is less than 3, or contains symbols $&+,:;=\\?@#|\/'<>.^*()%!- there will not be an entry in the login log)<\/span><\/p>\n

<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/div> AD [vc_raw_html]JTNDc2NyaXB0JTIwYXN5bmMlMjBzcmMlM0QlMjJodHRwcyUzQSUyRiUyRnBhZ2VhZDIuZ29vZ2xlc3luZGljYXRpb24uY29tJTJGcGFnZWFkJTJGanMlMkZhZHNieWdvb2dsZS5qcyUzRmNsaWVudCUzRGNhLXB1Yi0xMTY2MjgwMzc3ODk0MzkzJTIyJTBBJTIwJTIwJTIwJTIwJTIwY3Jvc3NvcmlnaW4lM0QlMjJhbm9ueW1vdXMlMjIlM0UlM0MlMkZzY3JpcHQlM0UlMEElM0MlMjEtLSUyMFdvcmRQcmVzcyUyMC0tJTNFJTBBJTNDaW5zJTIwY2xhc3MlM0QlMjJhZHNieWdvb2dsZSUyMiUwQSUyMCUyMCUyMCUyMCUyMHN0eWxlJTNEJTIyZGlzcGxheSUzQWJsb2NrJTIyJTBBJTIwJTIwJTIwJTIwJTIwZGF0YS1hZC1jbGllbnQlM0QlMjJjYS1wdWItMTE2NjI4MDM3Nzg5NDM5MyUyMiUwQSUyMCUyMCUyMCUyMCUyMGRhdGEtYWQtc2xvdCUzRCUyMjQwNjQ3NjE4MDUlMjIlMEElMjAlMjAlMjAlMjAlMjBkYXRhLWFkLWZvcm1hdCUzRCUyMmF1dG8lMjIlMEElMjAlMjAlMjAlMjAlMjBkYXRhLWZ1bGwtd2lkdGgtcmVzcG9uc2l2ZSUzRCUyMnRydWUlMjIlM0UlM0MlMkZpbnMlM0UlMEElM0NzY3JpcHQlM0UlMEElMjAlMjAlMjAlMjAlMjAlMjhhZHNieWdvb2dsZSUyMCUzRCUyMHdpbmRvdy5hZHNieWdvb2dsZSUyMCU3QyU3QyUyMCU1QiU1RCUyOS5wdXNoJTI4JTdCJTdEJTI5JTNCJTBBJTNDJTJGc2NyaXB0JTNF[\/vc_raw_html]
<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/div>[vc_column_text el_id=”adbpc” el_class=”adbpc”]
\n
<\/div>\n

<\/div><\/span><\/p>\n

E4<\/strong> – This password is too short<\/strong><\/span><\/p>\n

<\/div><\/span><\/p>\n

E5<\/strong> – This password is incorrect<\/strong><\/span><\/p>\n

<\/div><\/span><\/p>\n

E6<\/strong> – Your Account is locked<\/strong>. You must solve the Captcha at AllianceX.org<\/a> to enable your account<\/span><\/p>\n

<\/div><\/span><\/p>\n

R7<\/strong> – Your Account is inactive<\/strong>. Check the email you registered with for activation<\/strong> instructions.<\/span><\/p>\n

<\/div><\/span><\/p>\n

E8<\/strong> – Error with login, try again (unknown error or no specific error code)<\/span><\/p>\n

<\/div><\/span><\/p>\n

E9<\/strong> – Error Unknown (see E8)<\/span><\/p>\n

<\/div><\/span><\/p>\n

E10<\/strong> – No Network<\/strong> Detected. Connect to a network and try again<\/span><\/p>\n

<\/div><\/span><\/p>\n

E11<\/strong> – Authentication Error, please logout and then back in (Account check failed, usually caused by an invalid token. Simple logout\/login *should* fix)<\/span><\/p>\n

<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/div> AD [vc_raw_html]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[\/vc_raw_html]
<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/div>[vc_column_text el_id=”adbpc” el_class=”adbpc”]
\n

<\/div><\/span><\/p>\n

E12<\/strong> – An Error is preventing activation checks from completing Please reach out to us via the chat icon in the app, or the link at the bottom of this page for Discord (App keeps crashing when trying to activate Knox. Usually caused by non-samsung device or rooted)<\/span><\/p>\n

<\/div><\/span><\/p>\n

E13<\/strong> – Update to a newer version and try again<\/span><\/p>\n

<\/div><\/span><\/p>\n

E14<\/strong> – Too many devices registered – contact support on Discord<\/span><\/p>\n

<\/div>\n

E15<\/strong> – Account is not ShieldPro<\/span><\/p>\n

<\/div>\n

E16<\/strong> – Account is not test group (you are not allowed to use this version)<\/span><\/p>\n

<\/div>\n

E17<\/strong> – Invalid Option – Just stop what you are doing<\/span><\/p>\n

<\/div>\n

E18<\/strong> – You need to link your Discord account to your Shield Account
\n<\/span><\/p>\n

<\/div><\/span><\/p>\n

E69<\/strong> – Too many failed logins – your account is temporarily banned<\/strong>. Wait 10 minutes<\/strong> and try again<\/em><\/span><\/p>\n

<\/div><\/span><\/p>\n

E420<\/strong> – Your Account is banned<\/strong>. Please contact a member of the admin team<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

If you are receiving an error code while trying to use the Shield, there is a reason. Use the code guide below to help solve your issue. If you are still having trouble, join our discord and open a support…<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-800","page","type-page","status-publish","hentry","entry","no-media"],"yoast_head":"\nError Codes - Alliance Shield<\/title>\n<meta name=\"description\" content=\"Android Alliance is a technology and Android community. Alliance Shield (on Google Play Store) is a complete corporate device management suite without expensive MDM software. The Shield is the perfect solution to manage multiple company devices easily and seamlessly. 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